Warranty

GlazeMe Pty Ltd provides the following warranty for UV LED lamps purchased in Australia for domestic use in conjunction with UV nail polish.
 

1. Warranty Statement

(a) If during the applicable warranty period set out in section 2 below (Warranty Periods), a Good has a material defect which arose in the course of manufacture then, subject to the warranty conditions in section 3 below being met, you may submit a warranty claim to GlazeMe by email: info@glazeme.com.au. GlazeMe may require you to return the Good, and you must pay the expenses for such return.

(b) GlazeMe will (at its cost) either repair or replace (at GlazeMe’s option) the Good. GlazeMe will pay the expense for shipment of the repaired or replaced Good to you.

(c) This warranty is applicable only on Goods purchased and sent within Australia.

(d) Your rights under this warranty are in addition to and do not in any way affect any other rights or remedies that you have under any law which relates to the Goods.

(e) Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

2. Warranty Periods:

UV LED Lamp Warranty:

12 month Replacement Warranty for the original purchasers effective from the date of purchase.

3. Warranty Conditions:

The GlazeMe warranty set out in the Warranty Statement above (other than sections 1(d) and 1(e)) is subject to the following conditions, and accordingly shall not apply if:

(a) The Good was not new as at the date of purchase or proof of purchase details (such as invoice or payment receipt) are not provided.

(b) There is a failure to follow GlazeMe's step by step instructions, or the Good is used other than in accordance with UV LED lamp specifications provided with the product.

(c) Repair work is performed on the relevant Good by a person other than GlazeMe.

(d) Applicable statutes or regulations relating to public health are not observed.

(e) Harsh detergents or abrasive cleaners are used on any finishes of the Good.

(f) The Good has been tampered with or repaired (other than by or on behalf of GlazeMe) in any way.

(g) The Good has been damaged by misuse, accident or neglect.

 

Other goods

 If the product arrives to the customer with a defect then the polish may be returned by the customer to GlazeMe at their expense and a replacement product will be provided and shipped to the customer at the expense of GlazeMe. The customer needs to confirm any product issues with GlazeMe within 10 days of arrival of the shipment prior to sending back any defective goods. GlazeMe does not accept exchanges or returns for polishes once shipped unless the goods arrive in a defective condition as noted above. 

Simply go to the Resolution Centre link in your account to organise the warranty replacement of your product